Phillip Island Community and Learning Centre 
56-58 Church Street, Cowes  VIC  3922

5952 1131

Office open Monday - Friday, 9am - 3pm


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Centrelink and Medicare Access Point

The Cowes Centrelink and Medicare Access Point Agency is run by PICAL and located in McKenzie Cottage.


At this Department of Human Services Agent you can:

  • Get help to set up a myGov account.

  • Use the telephone to access the department's self service options, claim Medicare rebates, speak to us or to call prospective employers.

  • Fax and photocopy documents.

  • Use the free WiFi computer to access a range of Government programs and services including self service and searching for jobs.

  • Lodge forms and pick up other forms and brochures.

  • Have your Proof of Identity documents copied.

  • Get help to set up digital/mobile services if you're not sure what to do.

Agents cannot :

  • Make, review, assess or verify your payments, or

issue Electronic Banking Transfers (EBT's), Concession or  Medicare Cards.

Agents can :

  • Respond to general questions on payments and services

  • Show you a quick and easy way to do your business with self service.

  • Help you to complete forms and other paperwork, and

  • Arrange referrals to specialist services

Agents are not Department of Human Services staff.

For information and assistance, call us or visit

Open : Monday to Friday 9.00 am - 1.30 pm

  • The office closes promptly at 1.30 pm.

  • Please allow sufficient time to complete all DHS business or you will need to continue the next day.

  • We are unfortunately unable to man this office after 1.30 pm to allow you to complete your requirements.


Click on the links below for more information:


Self service